Frequently Asked Questions
A number of frequently asked questions about DownBeat Magazine subscriptions can be found below. If you don't see what you're looking for, please contact our customer service department.
CONTACT
DownBeat Magazine
PO Box 11688
St Paul, MN 55111
Customer Service
(US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682
Monday-Friday 7am-7pm CST
SUBSCRIPTIONS
Q: How do I subscribe to DownBeat Magazine?
A: Click here to order online or call our subscription center at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682.
Subscription orders can also be mailed to:
DownBeat Magazine
PO Box 11688
St Paul, MN 55111
Q: I made a change on the web to my account, why are the changes not appearing on my record?
A: We verify all changes before applying them to your active record, changes that you submit will be effective the next business day after you make a change.
Q: When will I receive my first issue?
A: Please allow 6-8 weeks for delivery of your first copy of DownBeat Magazine.
Q: How do I give a DownBeat Magazine gift subscription?
A: Click here to order a gift subscription online or call our subscription center at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682. Gift subscription orders can also be mailed to:
DownBeat Magazine
PO Box 11688
St Paul, MN 55111
Q: I receive duplicate copies. What should I do?
A: Click here to submit your request to stop duplicate copies of DownBeat. You can also call our subscription center at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682.
CHANGE OF ADDRESS
Q: How do I change my mailing address?
A: You can change your address online by clicking here or contact customer service by phone or mail using the information above. Please contact us at least 4-6 weeks before you need the change to take effect.
BILLING/PAYMENT
Q: Do you accept bill me orders?
A: Currently we require all orders to be prepaid. You may order a sample issue from our website or call our customer service at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682 to purchase a sample copy of the magazine.
Q: Is it safe to subscribe online?
A: Yes. It's not only safe but also quick and easy. We offer a secure website and we do not share your information.
RENEWAL
Q: How do I know when my subscription expires?
A: Your subscription expiration date appears on your mailing label and also on your renewal notice on the right hand corner above your name. Click here to verify your expiration date.
Q: How do I renew my subscription?
A: Click here to renew online or call our subscription center at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682
Renewal orders can also be mailed to:
DownBeat Magazine
PO Box 11688
St Paul 55111
DAMAGED ISSUES
Q: What if I received a damaged issue?
A: Click here to report a damaged issue online. You can also email or call our subscription center at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682 so we can send you another copy. If the issue you are looking for is sold out we'll extend your subscription to replace the damaged issue.
LATE OR MISSED ISSUES
Q: What if my issue arrives late?
A: If you have seen DownBeat Magazine on the newsstand and have not yet received your copy, it's probably on its way to you. Your magazine should arrive approximately four weeks prior to the cover date. If you do not receive it by that time, please call (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682.
Q: What if I have missed an issue?
A: We may have an incorrect address on file or we may have not received your renewal payment. You can click here to verify if your name, address and payment information are correct before contacting us. If the information is correct, please click here to let us know and we'll send you the missing issue. If the issue you are looking for is sold out we'll extend your subscription to replace the missed issue.
BACK ISSUES
Q: How can I order back issues?
A: Please contact our product department at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682 or click here to order directly from our website.
PRIVACY
Q: I don't want my name made available to other companies. What should I do?
A: DownBeat Magazine shares subscribers' names with companies whose products we feel would be of your interest. Many of our subscribers enjoy the opportunity to shop for merchandise or to take advantage of special offers and events. However, if you would like your name excluded from those mailings, click here to e-mail us or call our customer service at (US and Canada Subscribers) 877-904-5299 (Other International Subscribers) 651-251-9682.
CANCELLATION
Q: How do I cancel my subscription?
A: Please call us, write us, or just write cancel on your renewal notice.
Q: Will I get my money back if I cancel my subscription?
A: A refund will be issued for all the remaining copies that haven't been mailed at the time of the cancellation.
For further assistance email customer service.
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